Terms

Your satisfaction is our first concern, so if for any reason you’re not satisfied with your internet purchase, you can return any unused item without custom engraving or sizing in its original new condition within 30 days from the date of shipment for a refund or exchange. Unfortunately, we cannot accept returns on special order items, which include rings sized smaller than 6 and larger than size 7. Please note that the above return policy applies to Internet purchases only.

When we receive your return, and it is accepted, your refund or new item will be processed in a matter of days. Upon receiving your return, the item will be reviewed by our Quality Control department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt. Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned. Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase. Be sure to request a return receipt for confirmation that your shipment has reached us. Mail your return to:

Charles Garnier
18325 Waterview Parkway
Dallas, TX
75252

Please note that all prices listed are in US dollars. We accept payment with American Express, Visa, Mastercard, and Discover. We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card. We ship only to addresses within the United States. All credit card purchases are subject to approval. Please note that we do not accept trade-ins on any direct or indirect internet purchases.

At Charles Garnier, we’re dedicated to quick and reliable shipping for every order. Here’s an overview of our shipping options:

• B2B USPS Priority Shipping - Orders $100 or Less (5-8 business days)
• B2B UPS Ground Shipping - Orders $100 or More (5-8 business days)
• B2B UPS 2nd Day Shipping - Order by 1 PM CT for Next Day Processing (2-5 business days)
• B2B UPS Next Day Shipping - Order by 1 PM CT for Next Day Processing (1-3 business days)

Most items ship within 3 business days. Rings smaller than a size 6 and larger than a size 7 are considered special orders and usually ship within 7 to 14 business days.

Orders are not shipped on weekends or national holidays, which may affect estimated delivery times. Please consider this when choosing your shipping method. While we strive for timely delivery, Charles Garnier is not responsible for delays caused by holidays, natural disasters, carrier issues, or other unforeseen events.

We make every effort to ensure that the prices listed on our website are accurate. However, in the event an item is shown with an incorrect price, we reserve the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged. Please note that in order that you can view items in greater detail, some products may appear larger or smaller than the actual size. The color and size of items may appear differently since every computer monitor is set differently. Please note that all items are subject to prior sale. We reserve the right to refuse or cancel any orders placed for an item that has been sold or is no longer available.

Charles Garnier respects the privacy of our customers and those who visit our website. We know that you may have concerns about privacy while shopping or surfing on the Internet. This privacy policy describes how we use and do not use information provided at charlesgarnier.com, and the steps we take to protect it. This Privacy Policy only applies to information collected online.

Charles Garnier collects information from our website users. Depending upon the relationship you choose to have with us, we will collect an appropriate level of information about you. We attempt to ask you to share only the information that we need to address and serve your needs. Through our web hosting service, we collect general statistical information to determine how our site is being used. This information includes the number of visitors to our site, time and day of access, length of visits, host, or server provider. We use this information exclusively for internal purposes. For services that require payment, we also collect personally identifiable information that is used for our billing purposes, confirm your order, prevent and detect fraud or abuse, or respond to your requests or inquiries.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. During your visit to our site, you may be issued a “cookie”. We do not use cookies for any reason other than to provide convenience to our visitors and to improve the online shopping experience.

Compliance with Law and Fraud ProtectionWe may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personnel, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction.

Charles Garnier does not rent, sell, or exchange your name or other personally identifiable information to third-party companies for their marketing purposes. We provide your personal information to reputable organizations that help us fulfill your order. Examples of third parties we may share information with include shipping companies, financing companies, and credit card processors. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Charles Garnier. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.